Complaints and Grievance Policy

THE GAME CHANGE PROJECT CIC

The Game Change Project recognises that volunteers have the right to raise grievances about any matter related to their volunteering (this could be in relation to another volunteer, a member of the paid staff, or the manner in which they are being treated by the Game Change Project. In addition, any other person is entitled to make a complaint about the organisation.

It is hoped that most issues can be resolved through regular communications, such as support and supervision sessions for volunteers and the Game Change Project open evenings. However, where this is not possible, this complaints and grievance procedure is in place to ensure that all difficulties, issues or problems are dealt with in a prompt and fair manner.

PROCEDURE

If a volunteer, young person, parent or member of the public has a complaint against a member of staff, a volunteer or the organisation in general they should first discuss this with a Game Change Project Director. A note of the meeting and any action agreed should be written, signed by all parties, kept in a secure place and a copy given to the complainant.
If the Director is the person whom the complaint is against then the matter should be referred to another non –related Director.
If the matter is not resolved at this initial meeting the complaint should be made in writing to the Management Committee. This will require a special meeting of the Committee. It will be dealt with within fourteen days and treated in a confidential manner
If the grievance or complaint remains unresolved the complainant has the right to request that the issue is referred to a mutually agreed Third Party.

Contact Details – Management Committee

Name: Karen Sian Roberts (Director)
Phone/email: 07766 606276 sian@thegamechangeproject.co.uk
Llwydcoed Mill, Aberhafesp, Newtown, Powys, SY16 3JE

Name: Sorrel Amanda Crompton (Unrelated Director)
Phone/email 07880 736098 sorrelcjones@hotmail.com

Policies:

The Game Change Project Whistleblowing Policy

The purpose of this policy is to prevent malpractice by the organisation, its employees, agents and partners by advising staff how to raise concerns with the organisation’s management or, if necessary, with its auditors or sponsoring department.

Safeguarding Policy

The Game Change Project CIC Safeguarding Policy

Data Protection Policy

The Game Change Project is committed to a policy of protecting the rights and privacy of individuals, volunteers, staff and service users in accordance with The Data Protection Act 2018. The policy applies to all participants, sponsors, volunteers, board members and staff.

Volunteer Policy

Volunteer Policy - This volunteer policy sets out the principles and practice by which we involve volunteers and is relevant to staff, volunteers and trustees within the organisation...

Welsh Language Policy

The Game Change Project has adopted the principle that in the conduct of its business in Wales it will treat the English and Welsh languages on the basis of equality...

VAWDASV

THE GAME CHANGE PROJECT recognises that, statistically, a number of employees/ volunteers may be experiencing domestic abuse in their personal relationships and, through this policy, seeks to provide effective, confidential and sympathetic support to these employees...

Safer Recruitment Policy Statement

The Game Change Project is committed to safeguarding and protecting all children and young people by implementing robust safer recruitment practices: We will do this by...

Online safety and social media policy

This policy provides guidance on how our organisation uses the internet and social media, and the procedures for doing so...

The Game Change Project Equality & Diversity Policy

The Game Change Project Equality & Diversity Policy - The Management committee of The Game Change Project is committed to equality and diversity. The project is open to all regardless of age, colour, disability, ethnic origin, sex, gender reassignment, marriage and civil partnership...

The Game Change Project Environmental Policy Statement

The Game Change Project is committed to minimising the impact of its activities on the environment...

Complaints and Grievance Policy